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Internal Ticketing Video
Introduction
An internal training video that explains how to use the new ticketing system of submitting tickets to IT. Requirements were to provide visual instructions on how to submit a service desk ticket.
Goal
To provide clear instructions to users of how to submit a service desk ticket.
Stakeholders
IT Manager I IT Administrator
Internal Training Manager
Role
Videographer I Casting Director
Film Editor I Screen Writer I Narrator
Director
Tools
Camtasia I Yeti Microphone I Word
Audacity
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